Job Description

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• Keeps daily balance sheet of amount and number of transactions.
• Writes verifies and makes payments on tickets for race and sports wagers in accordance with established guidelines.
• Keeps daily balance sheet of amount and number of transactions.
• Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.
• Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.
• Makes accurate payments on winning tickets in accordance to established guidelines.
• Maintains and reconciles bank for assigned shift according to variance policy.
• Explains wagering rules including betting lines and odds and procedures to guests.
• Enthusiastically supports actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures compliance with currency transaction requirements Title 31 and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.
• Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
• Maintains knowledge of property information.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Perform other job-related duties as requested.
• Must adhere to the company policies and procedures
• Some duties performed may be outside employees normal job duties

BRING US YOUR BEST.

• Must have an outgoing energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be at least 21 years of age.
• High school diploma or GED required; one month of related experience in racing or gaming; or equivalent combination of education and experience.
• Cash handling experience required.
• Must have a working knowledge of wagering and sports operations.
• Must be able to obtain a Massachusestts Gaming License.
• Ability to maintain professional neat and well-groomed appearance adhering to department and company standards.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Ability to work in a high-volume environment.
• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Physically mobile with reasonable accommodations including ability to push pull carry and lift up to 25 lbs and the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in vary work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$17.50 per hour plus tips

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